Satisfaction survey
Does your offer meet the needs of your target?
Gather your target's opinion on your products and services
Identify ways to optimise your positioning
Identify the profile of your connoisseurs and buyers
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Evaluate your customers' satisfaction and adapt your strategy
These surveys offer the following benefits...
Measure the attractiveness of your brand
Analyse the image that connoisseurs have of your brand
Evaluate whether your customers appreciate your commercial offer
Understand the expectations, needs and choice criteria of this population
Measure the NPS (net promoter score): intention to recommend your brand
Episto ensures you really understand your consumers
Ultra-authentic insights
Our methodology and technology allow us to engage participants who provide sincere, spontaneous answers.
Tried and tested methodology
The largest Market Research companies have confirmed the effectiveness of our methodology and our results during parallel testing.
Access to all types of targets
Our technology enables us to collect opinions from respondents on social networks worldwide, as well as from your own customer databases.
Quick, simple collection
The collection process lasts an average of 4 days, and the results are available live on our easy-to-use platform.
A step-by-step process for turnkey insights
1.
Definition of your objectives and design of the questionnaire
What is your target? What are your deadlines? Do you already have a draft questionnaire? Trust us to help you establish the scope of your survey to meet your objectives.
2.
Sourcing participants
Our innovative recruitment methods to meet your objectives: recruiting respondents on social networks (Meta) via finely-targeted advertising campaigns, or recruiting from your own databases (Ask).
3.
Collection of answers
We collect their answers via our conversational questionnaire.
4.
Presentation of results
You can access the results in real-time, starting from the launch of the campaign, on an intuitive platform that can be customised to your needs.
Survey type:
Satisfaction survey
Participants:
800
Customer requirement
Understand the uses, means of information and intelligence, and contacts used by 800 respondents
Objective of the survey
Evaluating customer satisfaction with the Twisto network in Caen
Survey type:
Satisfaction survey
Participants:
1 000
Customer requirement
Analyse consumer satisfaction with a new closure system
Objective of the survey
Understand consumer habits, measure satisfaction and collect feedback from consumers about a new bottle closure system
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