Transport Sector Stakeholders: Enhance Your User Knowledge

Urban and interurban transport companies daily face challenges in understanding and meeting user satisfaction.

Despite having dedicated customer insight services, these companies, however, encounter specific challenges in gathering feedback: the volatile and hyper-local nature of their users (and non-users), low-engagement survey topics, and costly, time-consuming methodologies...

Thanks to Episto and its targeting technology, these metro, bus, tram, train, and coach companies can now reach their target audiences to obtain answers to their strategic and more tactical questions, even at a local level!

In this report, discover:

• How Keolis evaluated the relevance of the Twisto urban transport network in Caen among its users?
• How SNCF Gares & Connexions successfully carried out the redevelopment of Gare de Lyon by taking into account the opinions of residents and users of a specific exit of this station?
• How Kisio was able to better understand mobility dynamics in Nouvelle-Aquitaine to develop the regional network?
• How SNCF Retail & Connexions was able to survey visitors to 7 major French train stations to understand their retail needs?
• and the insights into our social media targeting methodology!

Download the dossier!